The general steps detailed above are for enabling WD’s remote access methods to the first gen v4.x single bay My Cloud device. Always keep your device updated with it’s latest firmware or operating system!!! There are more secure methods of remote access (for example VPN) but they are not covered in this post. Any time you enable remote access on any device you are opening that device up to potential hacking or being compromised however remote it may be. WD method for remote access to it’s device(s) is what it is. Obviously there is a risk setting up port forwarding rules within the router as one is opening up a path (or pricking a hole) in their network firewall. Make sure you understand the potential risks if you choose to enable UPnP for any reason within the router. Notes on Security: There are numerous online posts/blog entries that explain why using UPnP isn’t a good idea even though WD recommends having it active in the router when one uses the Auto option for Remote Access. Also ensure you have selected the My Cloud as the internal/local device the port forwarding rules should point to. If the Connection Status indicates failed, check the port settings both in the My Cloud and in the router again to ensure you are using the same values for the external port and that the internal/local corresponding port matches 80/443. Then navigate to Settings > General > Cloud Access and check to ensure the Connection Status indicates: Connected Port forwarding connection established.Īt this point remote access, using port forwarding, should be working properly. Once one has properly setup port forwarding within their router one can return back the My Cloud Dashboard. Note: If one has a Protocol option one may want to select Both although using only TCP works for me. What follows are some port forwarding setup screen shots from an Asus router that reflect using external ports of 80. Or if using the values in my example above the values would be: external port: 8080 - internal port: 80, external port 4443 - internal port: 443. So if one uses the default values they would be: external port: 80 - internal port: 80, external port 443 - internal port: 443. Typically for the internal/local port will be 80 for HTTP and 443 for HTTPS. Understand that you will usually have an external port value and a internal or local port value when setting up port forwarding rule in the router. The important thing to understand is the two values you noted from the My Cloud Cloud Access Options dialog window are the EXTERNAL port values that you will use in the external value entry field when setting up the port forwarding rules entry on the router. Typically the MAC address for the My Cloud is located on the bottom of the My Cloud enclosure. There are websites like that might have information on how to access your router and setup port forwarding rules.ĭepending on how one sets up port forwarding rules within their router they may also need to know the My Cloud’s IP address or possibly the My Cloud MAC address. Or try using your favorite internet search engine to see how to access the router. If you do not know how to access your router’s administration section, consult with the router’s user manual or with the manufacturer’s website. The port forwarding process IS NOT finished yet!!!Īt this point you will need to access your router’s administration screen. You will be returned to the Cloud Access section where the My Cloud will attempt to make a connection. The following dialog window should appear. Make sure Remote Access is enabled, then select the Configure link. Then navigate to Settings > General > Cloud Access. Usual boilerplate warning: Proceed at your own risk!!!įirst, log into the My Cloud Dashboard. General port forwarding steps for a first gen v4.x firmware (v04.05.00-342) single bay My Cloud Because not all routers are the same and use wildly differing firmware the directions for your specific router will likely be different than the directions for mine or someone else’s who doesn’t have the exact same router model. In reality though the process is rather simple and straight forward once one understands that they need to make changes in the My Cloud Dashboard AND setup port forwarding rules within their local network router the My Cloud is connected to. There is minor mention of port forwarding on page 61 in the first gen v.4x single bay My Cloud User Manual. There is no official WD produced step by step direction for port forwarding on the My Cloud first gen v.4x firmware device (at least that I’ve seen).
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